NEED A HAND?
Let’s get you
back to dropping.
Contact FiM at geon.fim@gmail.com.
Tell us the app version, your device model, operating-system version and what happened. A short description is enough to start. Please do not include passwords, payment information or a child’s personal information. If you are a child, ask a parent or guardian to contact us.
A few quick answers
How do colors clear?
Connect one color from the left wall to the right wall. Sand, jelly, water and wax can contribute to a connection of the same color. Clear again within two placements to keep the combo.
Where is my best score saved?
Your best score is saved on your device. There is no account or cloud backup. Clearing the app’s data or uninstalling it can remove your score.
Why can’t I watch a revival ad?
Ads depend on internet access, Google’s privacy checks and available inventory. You can skip the offer and start a new round. A revival is granted only after the ad provider reports that its reward requirement was completed. If a completed ad did not give a reward, tell us your app version and approximate time; do not send advertising identifiers.
How can I change sound or privacy choices?
Use the sound control on the home screen or during a game. Advertising privacy options appear on the home screen when Google’s consent platform requires them. You can always open the game’s Privacy Policy link.
The game is slow or stops responding
Restart the app and check for updates. If the issue returns, tell us your device model and whether the board was nearly empty or heavily stacked. Please share recordings only if they contain no private information.
Privacy requests
Read the privacy policy or email us with “Material Drop Privacy” in the subject. A parent or guardian can make a request on a child’s behalf. There is no in-game account to delete; local data can be removed through your device’s app-storage settings.